Conrad New York Downtown - Luxurious 5-Star Hotel in Battery Park City

FAQs

1. What time is check-in and check-out?

• Answer: Check-in is at 3:00 PM and check-out is at 12:00 PM.

2. Is early check-in or late check-out available?

• Answer: Early check-in and late check-out are subject to availability. Please contact the front desk on the day of your arrival or departure to inquire about availability.

3. Do you offer airport transportation?

• Answer: Yes, airport transportation can be arranged through our concierge service. Additional charges may apply.

4. Is parking available at the hotel?

• Answer: Yes, we offer valet parking for guests. The daily parking fee is $XX.

5. Are pets allowed at the hotel?

• Answer: Yes, we are a pet-friendly hotel. Pets up to XX lbs are welcome. A non-refundable cleaning fee of $XX will be applied.

6. Is Wi-Fi available in the rooms?

• Answer: Yes, complimentary Wi-Fi is available throughout the hotel, including all guest rooms and public areas.

7. Do you have a fitness center?

• Answer: Yes, our hotel features a 24-hour fitness center equipped with modern exercise machines and free weights.

8. Does the hotel have a pool?

• Answer: Yes, we have a rooftop pool available to all guests. The pool is open from 7:00 AM to 10:00 PM.

9. What dining options are available at the hotel?

• Answer: We have an on-site restaurant serving breakfast, lunch, and dinner. Additionally, our rooftop bar offers drinks and light bites with stunning city views.

10. Is room service available?

• Answer: Yes, we offer 24-hour room service with a variety of menu options.

11. Do you offer business services?

• Answer: Yes, our business center offers services such as printing, faxing, and photocopying. Meeting rooms are also available for rental.

12. Are there any special offers or packages available?

• Answer: Yes, we regularly offer special packages, including discounted rates and additional perks. Please visit our website or contact our reservations team for the latest offers.

13. How can I modify or cancel my reservation?

• Answer: You can modify or cancel your reservation through our website or by contacting our reservations team directly. Please note that cancellation policies vary depending on the rate plan booked.

14. Do you have accessible rooms?

• Answer: Yes, we offer accessible rooms with features such as roll-in showers, grab bars, and visual alarms. Please request an accessible room when booking.

15. Can I store my luggage at the hotel after check-out?

• Answer: Yes, we offer complimentary luggage storage for guests before check-in or after check-out.

16. Is breakfast included in the room rate?

• Answer: Breakfast inclusion depends on the rate plan selected. Some rates include breakfast, while others do not. Please check the details of your booking.

17. Do you have family rooms or suites?

• Answer: Yes, we offer family rooms and suites that accommodate larger groups. Please contact our reservations team for more details.

18. What safety measures are in place due to COVID-19?

• Answer: We have implemented enhanced cleaning protocols, social distancing measures, and contactless services to ensure guest safety. Masks are required in public areas.

19. Is there a dress code for the restaurant?

• Answer: Our restaurant has a smart casual dress code. We kindly ask guests to refrain from wearing swimwear or athletic wear.

20. Can I earn loyalty points during my stay?

• Answer: Yes, Hilton Honors members can earn points for qualifying stays. Not a member? You can sign up for free at check-in.